Posts Tagged ‘customer service’

Promises Kept Award Recognizes Exceptional Customer Service

Monday, December 17th, 2018

Exceptional customer service means going above and beyond what the customer expects. It requires making the extra effort, going the extra mile, or possibly punching the clock after hours.

At Egan, our goal is always to provide customers with an exceptional experience. It’s our promise. And, as a way to honor our employees who go above and beyond this outstanding customer service feat is our Promises Kept Award. This award is presented each year at our annual Employee Christmas Party.

This year’s team award recipients include five employees who worked on the Super Bowl Experience project at the Minneapolis Convention Center. Congratulations, Peter Johnson, Matt Larson, Rob Moretto, Pat Sullivan, and Eli Tennison.

The individual award recipient went to Deric Graff for his work at a Takeda Pharmaceuticals project. Congratulations!

“I would like to extend my appreciation to Egan’s electrical department. They were always available and friendly. Their experience and knowledge of the convention center was obvious. When challenges arose, they had solutions. Tasks were often completed as fast as the call went in for them. Spirits were always high which was appreciated after many long days. It was a privilege to work with this team. Thank you for helping us accomplish a successful Super Bowl Experience.”

– Hathaway, Super Bowl Experience

“Thank you to Egan’s team for the great service you provided to the Minneapolis Convention Center. Your work and dedication exceeded expectations and the team worked endless hours without compromise. No matter the obstacle, the team found a solution. Thank you for your continued support.”

– Brereton, Minneapolis Convention Center

Deric Graff has provided invaluable contributions to the recently completed Facility Restart Project, known as Project Optima. He has also contributed in other capacities including original facility construction, site maintenance, and operational readiness.

Deric’s superior skill, knowledge, judgment, and understanding as well as his unwavering dedication to identify, explain, build, test, and document the best possible solutions, is significantly responsible for bringing our facility to the budgetarily sound and timely state of completion we find it in today.

“It has been my privilege to work collaboratively with Deric. I have learned and benefited immensely from his ideas, perspective, and his ability to detect and correct errors before rework becomes necessary. He holds himself to the highest of standards for quality and professionalism in all aspects of his work.”

– Klopp, Takeda

Recognizing Exceptional Customer Service

Monday, December 18th, 2017

Egan Company prides itself on keeping our promises to customers – including the promise to provide exceptional customer service. Each year, employees that demonstrate outstanding customer service are honored and recognized with the Promises Kept Eagle Award. This year, six employees were recognized by the Advanced Pain Management Clinic in Mankato for their work.

Congratulations to Justin Brandt, Keith Habeck, Matt Marchiafava, Tom Oines, Joe Olander, and Jim Patten for the outstanding work and service provided on this project.

Thank you again for the seamless installation of the new HVAC system at our site. The planning that went into the project was extensive and I appreciated meeting with you and the D.J. Kranz team ahead of time. From start to finish, any concerns we had were thoroughly addresses. Your team was always efficient, professional, and completed the upgrade on time with no disruptions. It was a pleasure working with Egan Company.

– M. Nelson, Mankato’s Advanced Pain Management

Recognizing Great Customer Service

Wednesday, December 21st, 2016

Every year, Egan Company recognizes employees that demonstrate superb customer service with our Promises Kept Eagle Award. This year, seven Egan employees were recognized by Ryan Companies and Wells Fargo for their work on the new Wells Fargo Towers in “East Town” in Minneapolis.

Congratulations to Dan Aberwald, Rob LeMay, Anna Peter, Dan Wille, Ross Keane, Joe Learned, and Jake Kenmir on winning the award in recognition for their excellent service and commitment to innovation.

Egan’s prowess in systems integration has added much-needed confidence and expertise to a complicated project. The project team has exceeded expectations in design, coordination, and field operations alike. Egan has been, and will continue to be, my first choice in the industry to deliver reliable, intuitive building management, and intelligent building solutions.

– M. Beadle, Project Manager at Ryan Companies