When the unexpected happens—whether it’s a boiler failure in the dead of winter or a production line coming to a halt—Egan Company’s Service team is the call customers count on. With 24/7 coverage and all trades under one roof, the team delivers more than quick fixes; it provides peace of mind and long-term reliability.
We sat down with Kristen Nelson, Internal Operations Manager, and Travis Brown, Project Manager, to talk about how the team supports facilities of every kind. From the skilled trades, including plumbing, pipefitting, electrical, and low-voltage experts in fire alarm and security, to the support of dedicated account management and more, Egan Service is designed to cover it all. “Customers often don’t realize just how many services we can provide,” Nelson said. “We encourage them to start with us no matter the need. Even if it’s something Egan doesn’t directly provide, we can connect them with a trusted partner.”
24/7 Coverage Across Industries
The Service team works around the clock to support facilities with urgent needs. Industrial production plants, high-end hospitality spaces, schools, property management firms, and even senior living communities rely on the team to step in when unexpected issues arise.
“Our industrial customers are running 24 hours a day, and they need us frequently,” said Brown. “From there, we support everything from schools to hotels, where reliability is just as critical.”
What Sets Egan Apart
Unlike contractors who focus on a single trade, Egan’s approach is intentionally broad. With multiple trades under one roof, customers have one point of contact to solve complex issues—without the runaround.
“One of our customers jokes they can call us for anything—even if it’s not directly service-related,” Brown said. “That’s what sets us apart: we don’t say no, we figure it out.”
The relationships between Egan technicians and facility staff are central to this service model. In many cases, customers call technicians directly, knowing they’ll receive guidance immediately—even if it’s just troubleshooting by phone before a visit is scheduled. “Our skilled craftspeople and the relationships they build are what really make the difference,” Nelson said.
Fast Action and Preventative Planning
Sometimes the difference Egan makes is measured in minutes. Brown recalled a case where a customer’s boiler failed, threatening to shut down operations.
“Our technician found replacement equipment locally, stayed late, and had everything replaced within eight hours,” Brown said. “The customer expected days of downtime. Instead, they were back up the same night.”
These quick-turn solutions are balanced by long-term Preventative Maintenance Plans. By tailoring maintenance schedules to customer needs, Egan helps reduce unexpected situations and extend the life of critical systems. “The goal is to guide customers on what their facility really needs,” Brown said. “It’s proactive, not reactive. Preventative maintenance helps remove surprises, plan for repairs, and prevent catastrophic events.”
Building Trust, One Call at a Time
From emergency calls to creative, multi-trade projects like installing high-efficiency rooftop systems for a local nonprofit shelter, Egan’s Service team proves its value through consistency, safety, and care.
“Customers know they’re not just a number to us,” Nelson said. “We listen, provide options, and back it up with results. Over time, that’s how trust is built.” For customers, that dedication means fewer headaches, faster solutions, and confidence that someone is always ready to answer the call. And with every trade under one roof, they have more to leverage when they partner with Egan—whether it’s 24/7 emergency service, preventative maintenance, or long-term facility planning.
Ready to simplify your facility needs and gain a trusted service partner? Contact Egan Service today >