The best time to fix a problem? Before it ever became a problem. Preventative maintenance keeps systems running smoothly, protects assets, and ensures buildings operate safely and efficiently. From fire alarms to mechanical systems, staying one step ahead of potential issues saves time, resources, and headaches. To get the inside perspective, we spoke with Alan Hall, Electrical Operations Manager in Service, and Dave Grass, Service Account Manager, about how Egan’s proactive approach keeps facilities—and the people in them—secure and operational.

Understanding the Value of Preventative Maintenance
Preventative maintenance is more than a routine-check, it’s a critical safeguard for buildings and the people inside them. Fire alarm systems, for example, are code-required, monitored by local authorities, and essential for keeping facilities safe from hazards. Hall explained, “the city or authority having jurisdiction is monitoring that the system is tested annually, and preventative maintenance ensures the building stays safe from a fire-related perspective. There’s no question about it—it has to be done.”

A preventative maintenance agreement takes that requirement a step further by creating consistency, predictability, and accountability. Rather than reacting to failures, preventative maintenance agreements establish scheduled inspections, testing, and documentation that help extend equipment life, reduce unexpected downtime, and avoid costly emergency repairs. Customers also benefit from clearer budgeting and fewer surprises, since maintenance needs are addressed proactively instead of after a disruption occurs.

The same proactive approach extends across all of Egan’s services. From electrical and mechanical systems to life safety, security, and technology solutions, preventative maintenance is about keeping every system operational, reliable, and performing as intended. “Every single tie-in has a functional test or a functional piece,” said Grass. This ensures that each component is not only working individually but also integrated seamlessly with the rest of the building’s systems, preventing small issues from becoming costly disruptions.

Designing a Program Around Customer Needs
Hall and Grass emphasized that Egan doesn’t just react to requests, it proactively sets up processes based on the customer’s equipment and operational goals. “We have set processes in place, and we provide them to the customer as more than a directive,” Hall explained. “Most of the time, we are the trusted resource for our customers. They don’t have to think about it because we’ve been doing it for years.”

Grass agreed: “it’s our recommendation and our process. Customers can rely on us because we’ve built these preventative maintenance programs to align with operational objectives and budgets, and we have decades of experience doing it.”

Coordinating Multi-Trade Capabilities
The integrated service model ensures that multiple trades work together seamlessly, providing a comprehensive approach to building maintenance and system reliability. Grass explained that successful coordination often comes down to proactive planning and leveraging Egan’s long-standing industry relationships. “Every tie-in is checked to ensure systems function correctly together,” he said. “It’s not just about each component working individually—it’s about the building operating as a whole.” He shared an example: a customer once thought they would need to reschedule a fire alarm inspection because their sprinkler contractor couldn’t align schedules. By coordinating with a trusted partner on Egan’s network, Grass was able to make the inspection happen on time, keeping the project on track and avoiding delays.

“We collaborate with specialized contractors to ensure inspections and tests are completed efficiently and without delay,” Hall said. “The goal is to provide the customer with smooth, uninterrupted service while making sure every system is reliable and compliant.” This approach allows customers to stay focused on their operations, confident that every system is working correctly behind the scenes.

Transparency and Customer Portal Access
The Egan Customer Portal gives facility owners real-time access to critical information, including contracts, service requests, invoices, and upcoming appointments. Hall explained that the portal provides a full view of a customer’s relationship with Egan in just a few clicks. “You can see the primary account manager, technicians, and service history without making a phone call,” he said. “It reduces emails, calls, and lag time, giving customers quick access to the information they need.” 

This level of transparency is especially valuable for customers with preventative maintenance agreements, where tracking compliance, documentation, and service history is essential. The portal makes it easy to verify inspections, prepare for audits, and stay ahead of upcoming maintenance—supporting both operational planning and regulatory requirements.

Grass also highlighted how the portal complements the consistency of Egan’s Service teams. “We assign a dedicated small team to each site, with primary and backup technicians,” he said. “They have strong partnerships and know the building, the systems, and the processes, which makes preventative maintenance more efficient and reliable.”

By combining a transparent, easy-to-access portal with knowledgeable, consistent service teams, Egan ensures customers have both the information and the support they need to keep their facilities running smoothly.

What Sets Egan Apart
“What differentiates our preventative services is that we proactively schedule inspections and follow up on repairs, taking the checklist off the customer’s plate,” Hall explained. “By having integrated, in-house trades, we can address issues immediately, provide recommendations, and ensure continuity in service. Customers don’t have to coordinate multiple vendors, they rely on a single, trusted team.” Preventative maintenance at Egan isn’t just about keeping lights on or systems running, it’s about building relationships, reducing risk, and ensuring facilities operate safely, efficiently, and reliably for years to come. Are you ready to leverage more with Egan’s preventative maintenance services? Contact us today!