Celebrating a Legacy of Commitment: 20 Years of Promises Kept

October 1, 2005

For over 20 years, Egan Company has celebrated the people who make its promises a reality. As the company marks its 80th anniversary, it is also honoring two decades of one of its most valued traditions: the Promises Kept Program.

Introduced in 2005 under the leadership of then-CEO Craig Sulentic, the Promises Kept Program was designed to recognize and thank Egan employees for their commitment to customers and the company’s foundation of Building on Promises Kept. What began as a forward-thinking recognition program has become a proud part of Egan’s culture—reflecting the organization’s deep appreciation for employees whose loyalty and excellence in service inspire customers to share how exceptional their experiences have been through testimonials.

The Promises Kept Program honors employees by recognizing the hard work and dedication they’ve shown to customers with a certificate and gift. In the 20 years since it was introduced, the program has celebrated hundreds of team members across trades, roles, and teams, reinforcing Egan’s long-standing commitment to its employees.

“During visits with our customers, we often hear that Egan’s talented employees are the reason our customers work with us year after year,” said James Ford, Egan Company President & CEO. “It’s consistently recognized that our people are hardworking, responsive, and the best problem solvers in the industry. Celebrating the Egan team and how they take care of customers is at the heart of our Promises Kept Program.”  

At the close of each year, one individual and one team are honored with the Best of the Best Promises Kept Award. With many inspiring submissions, choosing the testimonials that best reflect Egan’s core values and culture is a challenge. They highlight Egan’s commitment to redefining the industry by setting a new standard in customer care and recognize the employees whose dedication makes it possible.

This 20-year milestone comes at a time when Egan is also reflecting on 80 years of business, customer care, innovation, and integrity. Together, these anniversaries shine a light on the company’s foundational values and the people who have carried them forward. As Egan looks to the future, the Promises Kept Program remains a lasting symbol of the company’s belief in honoring its word—and the employees who make it all possible.